POLARIS PRO R KWI UltraShift Fusion XR Secondary

Please choose carefully! You are liable for return postage andrefunds will be subject to a restocking fee starting from 20%. 

What if I change my mind after a purchase?

Provided the product purchased from UTV SURGERY is in original packaging (including all manuals and accessories) in new, unused condition, your product can be returned to us within 30 days of the original shipping date. 

All products not returned in new, unused condition and in original packaging will be subject to a restocking fee starting from 20%. The restocking fee will be assessed based on the condition of the product(s) returned. This restocking fee is charged to cover original postage, packing and restocking of our products.

Electrical Parts cannot be returned once installed or connected to power.  

How can I return products?

Please contact us via email or phone so we can assist you with your return to avoid any confusion.

Products must be returned to us within 30 days of the original shipping date. It is up to you as to which shipping company you want to use to return products, usually Australia Post is the easiest shipping option, other methods can include TNT,Fastway Couriers, Couriers Please and any other couriers of your choice. 

You must pay return shipping on all return products, product(s) will be refunded minus the cost of original shipping. Refund will be organised into the original account that was used to purchase our products.

Products MUST be returned new, in original packaging(including all manuals and accessories), in original condition otherwise no refund will be given by UTV SURGERY.

Where do products need to be returned to?

Return address for all products is:

4-36 Ourimbah Road, Tweed Heads, 2485, NSW, Australia.

Please ensure you have provided the correct delivery address. You will be charged an additional postage cost if an incorrect address is supplied. 

When returning your product please ensure you have provided your full name, invoice number and contact details so that our staff can identify your order upon receipt.

All products sold by UTV SURGERY are sold under the manufacturer’s warranty and come into effect from the day of your purchase. Warranty is provided as a back to base service and does not cover costs incurred in forwarding or returning products. UTV SURGERY shall not be liable for any expenses incurred by you in order to remedy any defective products. 

Please note that the following exclusions apply:

- Drive belts are not warranted or replaceable;- Any parts use for Racing application is void from warranty;- Non-UTV SURGERY 3rd Party Parts are not warranted;- Electrical Parts are not covered under any warranty; and- Due to the nature of the products, no warranty is provided on RAZORBACK TECHNOLOGY and GBOOSTTECHNOLOGY despite any manufacturer warranty.

Please click the following links for the manufacturer's warranty policy in relation to their respective products:

EVOLUTION POWERSPORTS 

Exhaust, Big Turbo Kits, Exhaust Actuators and All Other EVP Parts 

https://evopowersports.com/pages/return-policy

KWI PARTS

https://kwiclutching.com/policies

KMC WHEELS

Rims & EFX Tires

https://www.kmcwheels.com/warranty

HCR RACING

https://hcrracing.com/pages/about-us

DURACLUTCH

https://www.duraclutch.com/duraclutch-return-policy/

Warranty only applies to original product purchaser.

What you (as the original purchaser) must do to entitle you to claim warranty:

i. You must supply detailed photographs and a detailed description of the damage to the product. WARRANTY CLAIMS WITHOUT IMAGES WILL NOT BE ACCEPTED.All warranty claims must be accompanied by photographs of the entire vehicle from: all 4 sides; the product(s) installed on the vehicle, and the issue with the product(s).ii. To issue a Warranty Claim, email (utvsurgery.part1@gmail.com). Photographs will need to be included along with your order details (including your name, daytime contact number, product model number, date of purchase with receipt for purchase).

What UTV SURGERY must do:

i. If the product(s) are damaged and meet the warranty criteria, a return authorisation number will be issued by UTV SURGERY, subject to the above conditions so that you may return the product for warranty inspection. You must ship the product to the address provided by UTV SURGERY. You must insure the shipment for the retail value of the product that is being returned. If any parts are damaged in shipping back to UTV SURGERY, it is up to you to contact your shipping company for damage reimbursement.

ii. Once products are received, and for all products which satisfy the above conditions, UTV SURGERY will follow through all claims under the stated warranty issued by the original manufacturer todetermine with the original manufacturer whether a warranty applies and the corresponding remedy. A fee of AUD$88 will apply to inspect a product.

iii. All warranty periods are determined from the date the product was shipped to you by UTV SURGERY.

All warranty claims of any nature are void if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident contrary to the instructions for use as provided by UTV SURGERY and associated user manuals.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.

Disclaimers. To the fullest extent permitted by applicable law: (a) except for the express warranties specified above, UTV SURGERY disclaims all other warranties, whether written, oral, express, implied, or statutory, including without limitation, the implied warranties of merchantability, fitness for a particular purpose or use; and (b) UTV SURGERY shall not be liable for any indirect, punitive, incidental or consequential damages, or special damages, regardless of whether a claim for such damages is based on warranty, contract, negligence or otherwise.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state. You are hereby advised and expressly acknowledge that you should obtain independent legal advice in respect of your rights and obligations pursuant to this warranty.

The benefits provided to you under this warranty are in addition to your rights and remedies as a consumer under the Competition and Consumer Act 2010 (Cth). Nothing in this warranty limits the rights or obligations of a party under provisions of the Competition and Consumer Act 2010 (Cth) in relation to the supply to consumers of goods, which cannot be limited, modified or excluded. If applicable, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are not a consumer under the Competition and Consumer Act 2010 (Cth), then your rights may be limited.

Force Majeure. Notwithstanding any other term or conditions herein, UTV SURGERY will not be liable for any loss, damage, expense or injury of any kind or nature suffered or incurred by any purchasers or any other person, arising out of or in connection with any delay in delivery, or delay or default in the performance of its obligations thereunder if the delay or default is caused by conditions beyond its reasonable control, including but not limited to, acts of God, fire, factory dispute, civil commotion, intervention of a government, inability to obtain lab, materials or manufacturing facilities, accidents, interruptions of or delay in transportation, epidemics, pandemics, quarantines, or energy crises.