Shipping & Return
Please choose carefully! You are liable for return postage andrefunds will be subject to a restocking fee starting from 20%.
What if I change my mind after a purchase?
Provided the product purchased from UTV SURGERY is in original packaging (including all manuals and accessories) in new, unused condition, your product can be returned to us within 30 days of the original shipping date.
All products not returned in new, unused condition and in original packaging will be subject to a restocking fee starting from 20%. The restocking fee will be assessed based on the condition of the product(s) returned. This restocking fee is charged to cover original postage, packing and restocking of our products.
Electrical Parts cannot be returned once installed or connected to power.
How can I return products?
Please contact us via email or phone so we can assist you with your return to avoid any confusion.
Products must be returned to us within 30 days of the original shipping date. It is up to you as to which shipping company you want to use to return products, usually Australia Post is the easiest shipping option, other methods can include TNT,Fastway Couriers, Couriers Please and any other couriers of your choice.
You must pay return shipping on all return products, product(
Products MUST be returned new, in original packaging(including all manuals and accessories), in original condition otherwise no refund will be given by UTV SURGERY.
Where do products need to be returned to?
Return address for all products is:
4-36 Ourimbah Road, Tweed Heads, 2485, NSW, Australia.
Please ensure you have provided the correct delivery address. You will be charged an additional postage cost if an incorrect address is supplied.
When returning your product please ensure you have provided your full name, invoice number and contact details so that our staff can identify your order upon receipt.